Support Requests

Scalable Informatics is committed to our customers’ success, and will work to resolve any issues with the utmost expediency.

Our hardware is thoroughly tested prior to leaving our facility so that our customers can be confident in its performance and reliability. In addition, our software solutions are tested under conditions that match as closely as possible their final “real-world” application, including configuration, software setup, tuning, and file size.

If, for any reason, you encounter a problem with one of our solutions, you can: